article thumbnail

Beware: Hidden Influences That Dictate Your Success

Beyond Philosophy

Our irrational reactions to moments in any given experience can influence our behavior, often in ways we aren’t mindful of ourselves. Dr. Ronald Milliman, the retired professor of Marketing at Western Kentucky University, shared an excellent example of this concept in action in a recent Freakonomics podcast rebroadcast.

article thumbnail

Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customer experience design across Retail and Financial Services. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! I’m a co-founder of Chatdesk.