Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

ClearAction

AUGUST 22, 2020

Thriving in Customer Experience on a Tight Budget Lynn Hunsaker. Customer experience management on a tight budget can still achieve great progress. You can make a vital impact even when customers are experiencing difficulties and use of technologies must be scaled back. Compelling Action.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77

Service Quality Institute

FEBRUARY 9, 2021

Amazon in my opinion is the most customer-driven firm in the world. NO ONE can match their relentless focus on customer service. Willing to gamble and make big decisions. Everything is built around the customer experience. One of the few firms that uses technology to improve the customer experience.

Gambling 40

Gambling Start-ups Sales Innovation 40

Helpt

AUGUST 25, 2023

Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. Customer Retention: Poor customer experiences due to tech issues can lead to lost sales and declining customer loyalty, creating a long-term revenue drain.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Callminer

JULY 30, 2020

No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

Intercom, Inc.

APRIL 21, 2022

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. Liam Geraghty: We’ve all been there, waiting to talk to customer service, on hold – it’s a shared human experience that seems to have transcended generations of phone users.

Start-ups 118

Start-ups Gaming Technology Technology 118

Intercom

NOVEMBER 30, 2023

But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones, or at least about the way we use them in business. It’s something our customers have been asking for, and really it’s like the final piece of the puzzle that makes us a truly complete customer service platform.

Start-ups 98

Start-ups Technology Technology Gaming 98