Customer Experience, Customer Service, Technology and Vermont

Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service

Customer Service Gambling Non-Profits Start-ups

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Libby earned her BS from Castleton University in Vermont. Losing customers in a period of growth. This is all too common, as people / organizations get fascinated by the new shiny penny, i.e. the new customers.

Customer Journey Map

Customer Journey Map Customer Acquisition Sales CX

Tech Customer Success

Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams – CB69

Webinars

Stay Connected