Service Quality Institute

FEBRUARY 14, 2024

When I was quoted in the Time Magazine cover story on Customer Service in 1981 I said the only thing that motivates CEOs is hard numbers. Time Magazine called me a Customer Service Guru. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. One such technology is multi-tenant IP PBX software ! At the same time, advancements in technology are happening at a breakneck speed.

Technology 52

Technology Technology Customer Retention Entertainment 52

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Libby earned her BS from Castleton University in Vermont. Losing customers in a period of growth. This is all too common, as people / organizations get fascinated by the new shiny penny, i.e. the new customers.

Customer Journey Map 39

Customer Journey Map Customer Acquisition Sales CX 39