Customer Experience, CX, Direct Marketing and Social Media

How Has CX Evolved and How Should it Impact Your Company’s Growth and Leadership?

Customer Bliss

AUGUST 3, 2018

In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades. 7 Customer Experience Insights You Can Apply to Your Organization. Social media has ushered in urgency.

CX Social Media NPS Customer Loyalty

How General Motors is Embedding Customer Experience, with Dave Mingle – CB013

Customer Bliss

JULY 12, 2016

In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. General Motors gets 100,000s of customer feedback points — surveys, etc.

Customer Experience

Customer Experience Retail Customer Journey Map Social Media

Tech Customer Success

How Has CX Evolved and How Should it Impact Your Company’s Growth and Leadership?

How General Motors is Embedding Customer Experience, with Dave Mingle – CB013

Webinars

Stay Connected