Customer Bliss

JULY 12, 2016

In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. General Motors gets 100,000s of customer feedback points — surveys, etc.

Customer Experience 0

Customer Experience Retail Customer Journey Map Social Media 0

Customer Bliss

AUGUST 3, 2018

In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades. 7 Customer Experience Insights You Can Apply to Your Organization. Social media has ushered in urgency.

CX 48

CX Social Media NPS Customer Loyalty 48

ProProfs

JULY 11, 2022

You must have already heard how social media is a gold mine for attracting new audiences and boosting lead generation. Then, based on this information, you can tailor recommendations to each customer. Although direct marketing is excellent for product promotions, indirect marketing works as a boost.

Real Estate 52

Real Estate Sports Social Media Education 52

Aquire

JUNE 7, 2021

Content plays into almost every aspect of your marketing team’s work — your inbound marketing, social media, SEO, and lead nurturing strategy all rely on having great content your users love to engage with.

Customer Journey Map 98

Customer Journey Map Education Sales Start-ups 98

Help Scout

AUGUST 12, 2021

Social media has been part of our online lives for a couple of decades now. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. Do you need to offer support on social channels? Do you need to offer support on social channels?

Social Media 145

Social Media Customer Service Direct Marketing Customer Experience 145

Comm100

NOVEMBER 14, 2017

Social Media Groups and Boards to Follow. A common misconception is that social media is only good for sharing cat pictures and political complaints, and while it IS good for both of these things, it is also a great place to have more targeted conversations with some exceptional thought leaders in your field.

Customer Service 43

Customer Service Social Media Contact Center Start-ups 43

Customer Bliss

JUNE 13, 2017

Drew Neisser , who has interviewed over 200 CMOs, and I discuss the evolving role of the CMO, and the expanding “Hybrid CMO” taking on operational responsibility and expanding to influence the overall customer experience. About Drew. Drew lives in New York City with his wife, two kids and a French bulldog named Louie.

Social Media 66

Social Media Direct Marketing Technology Technology 66