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Exciting New Trend: Companies Do Listen To You!

Beyond Philosophy

When Centerplate, a hospitality company that serves stadiums and ballparks nationwide began looking at data on ballpark attendees , it found that season ticket holders might only go to 17 games out of more than 80 on the schedule. By improving the dining experience at ballparks, baseball teams make fans happy.

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Aligning the Organization Around the Customer with Customer Rooms

CX Journey

Image courtesy of potiondesign Is your entire company - executives and employees alike - aligned with and around the customer? Do they know who your customers are? Do they understand the customer experience? How are you getting employees immersed in the customer experience?