Zendesk

FEBRUARY 14, 2022

In a business world where customer expectations are perpetually evolving, the customer experience plays an outsize role in whether a company succeeds or fails. This goes far beyond customer service, though that certainly plays a part in the customer experience. What is a customer experience transformation?

Customer Experience 52

Customer Experience Engineering Customer Feedback Customer Satisfaction 52

SugarCRM

MARCH 6, 2020

Recent findings from Forrester show that two-thirds of Australian brands still struggle to deliver outstanding customer experiences. Too often, customer experience (CX) strategies sit siloed in different departments. SugarConnection isn’t just another customer experience conference. Why the discrepancy?

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47

Customer Bliss

JULY 12, 2016

In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. He extended the network to engineering and product management.

Customer Experience 0

Customer Experience Retail Customer Journey Map Social Media 0

SugarCRM

SEPTEMBER 26, 2019

The unified communications company wanted to get as much as possible out of its customer experience platform. So the team created configuration after configuration — first to gain a deeper understanding of critical internal processes, and eventually to address areas specific to the customer and partner experience.

CX 20

CX Engineering Direct Marketing Gaming 20