Callminer

SEPTEMBER 1, 2020

While it may not have been our typical, in-person experience filled with cocktail hours and outdoor activities, there was no shortage of entertainment and powerful and engaging insight from the customer experience (CX) and contact center industry’s most influential leaders, and hands-on practitioners. The great online kick-off.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

Execs In The Know

APRIL 23, 2021

Companies who provided customers with peace of mind alongside their products and services are now emerging well-positioned to retain and grow their customer bases. Employees are key to delivering compassion in customer experiences. Adjusting to Our New Reality. Try this short and achievable four-point plan.

Innovation 93

Innovation CX VOC Outlook 93

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience CX E-commerce Social Media 132