Remove Customer Experience Remove Hospitality Remove Michigan Remove Sports
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Exciting New Trend: Companies Do Listen To You!

Beyond Philosophy

When Centerplate, a hospitality company that serves stadiums and ballparks nationwide began looking at data on ballpark attendees , it found that season ticket holders might only go to 17 games out of more than 80 on the schedule. By understanding this, the concessionaire could figure out what it needed to do to make the experience better.

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Customer Growth Game Changer: Totango Breaking Records and Rewriting the Rules for Customer Success

Totango

As a little-known, sixth-round draft pick out of the University of Michigan, it’s safe to say no one expected much out of Brady in the NFL. This term applies to more than just athletes and sports, however. In particular, the pandemic forced companies to redefine and refocus on the customer experience.

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