Execs In The Know

MARCH 13, 2023

As consumers continue to demand more from customer support organizations, brands can focus myopically across the customer experience to decrease friction. “A A well-designed efficiency with the customer in mind will translate into a great customer experience,” added Castano. “As Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

1 to 1

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. As competition grows, so too are consumer expectations, meaning healthcare organizations must offer superior patient experience to stay relevant. Focus on the Patient Journey. “As

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26

SurveySensum

SEPTEMBER 18, 2020

Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. With such dire consequences of wrong customer handling, it becomes significant to undertake the right strategies for angry customer management. . Now, for ease, Srish Kumar Agrawal, Founder & CEO at A1 Future Technologies Pvt.

Hospitality 52

Hospitality Hospitality Social Media Start-ups 52