Zendesk

APRIL 26, 2023

Customer experiences aren’t meant to be one-size-fits-all. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. But its ability to make customer experiences inclusive and accessible for all will help shape a truly revolutionary future.

AI 98

AI CX Technology Technology 98

Fonolo

JULY 9, 2018

Put your hands together and give it up for the 2018 winners of Fonolo’s Customer Experience Excellence Awards! We are honored to acknowledge two amazing businesses for their outstanding achievement in improving their customers’ experiences through the offering of call-backs. It’s that special time of year.

Customer Experience 52

Customer Experience Contact Center Technology Technology 52

Taylor Reach Group

JUNE 26, 2017

Contact centers, customer service and customer experience: news, views and how to's. Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018. Newsletter. Apple Business Chat - A Contact Center Perspective .

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48