PeopleMetrics

FEBRUARY 6, 2015

Your Client or Customer Advisory Board is humming along. You have built a discipline around customer journey mapping. You have the attention and support of leadership for customer experience improvement. Opportunities for innovating around the customer experience. All around you.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

PeopleMetrics

MARCH 13, 2015

You can adopt some simple methods today to improve employee and customer engagement. By taking on these three suggestions, you can improve customer experience more quickly. Feedback Fridays, Tip Tuesdays, SharePoint, and Slack channels that are dedicated to employee suggestions and feedback are increasing.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Drive intelligent action to improve the customer experience. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

NOVEMBER 18, 2018

One of the things that customers have been very excited about is the ability for Customer Experience , corporate research, and Marketing teams to be able to create and implement these surveys themselves, without the need to get in line for ever-scarce IT resource. Of course, there’s all the usual Confirmit stuff too.

Text Analytics 40

Text Analytics Voice of the Employee Voice of the Customer Innovation 40

Confirmit

MAY 29, 2018

” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. Text analytics, through solutions like Confirmit Genius , can make sense of these verbatims and point you in the right direction when it comes to prioritizing actions based on customer feedback.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40