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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

SEPTEMBER 5, 2017

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Jack Barmby, 25, is Founder & CEO of Gnatta , a market leading customer technology platform. Lindsey Havens. Jack Barmby. Angela Megasko.

Mystery Shopping 140
Mystery Shopping Legal Contact Center Start-ups 140
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Are black people facing insurance discrimination?

The Customer Service Blog

MARCH 25, 2022

Using a mystery shopping exercise, it also said that in postcodes where more than 50% of the population were from ethnic minority backgrounds, there was a penalty of at least £280 a year. The charity analysed 18,000 car insurance costs of people across England and Wales who came to Citizens Advice for debt help last year.

Mystery Shopping 52
Mystery Shopping Legal Customer Service Customer Experience 52
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