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Are black people facing insurance discrimination?

The Customer Service Blog

Using a mystery shopping exercise, it also said that in postcodes where more than 50% of the population were from ethnic minority backgrounds, there was a penalty of at least £280 a year. The charity analysed 18,000 car insurance costs of people across England and Wales who came to Citizens Advice for debt help last year.

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Inconsistency or inaccuracy can put a company at risk as, in many cases, the information agents deliver is a legally binding disclosure that needs to be read accurately 100% of the time. Angela Megasko is CEO and President of Market Viewpoint, LLC , a market research firm specializing in mystery shopping. Lindsey Havens.