ClearAction
DECEMBER 12, 2017
In her Pioneering Customer Experience Design presentation at the Satmetrix Net Promoter Conference, Kimberly said, “We use the Reality map as a global customer experience framework to consistently deploy improvements across all organization silos”. 3) How will the solution work for the customer?
CX Journey
JULY 10, 2014
You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. And you''ll need to conduct a root cause analysis to understand the why behind it all. I know it''s not.
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