Customer Feedback Customer Satisfaction Customer Survey Customer-Centric Organization 
SurveySensum
MAY 2, 2024
By swiftly addressing concerns and offering compensation or alternative accommodations, Airbnb turned potential negative experiences into opportunities for positive engagement, fostering customer loyalty and advocacy. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.
Zendesk
APRIL 12, 2021
In a customer-centric organizational culture, a company’s values, actions, and beliefs directly tie back to the ultimate goal of customer satisfaction. A customer-centric company will often go above and beyond to make its customers happy. It’s a win-win.
Comm100
DECEMBER 1, 2017
A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy. Other key investments include the good old customer feedback survey.
Expert insights. Personalized for you.
52 
Let's personalize your content