SurveySensum

JULY 2, 2023

Similar is the case with customer-centric businesses. If you keep your customers satisfied, they will keep coming back to you and can even refer you to others. And according to HubSpot , customer-centric organizations that focus more on satisfaction are 60% more profitable than others.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Net Promoter Score 52

Net Promoter Score Customer-Centric Organization Customer Satisfaction Omnichannel 52

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

SurveySensum

MAY 2, 2024

By analyzing viewer behavior, Netflix identifies trends and preferences, leading to the creation of successful original series and movies tailored to audience interests, enhancing customer satisfaction and retention. Now, picture a company where agents can use feedback to solve problems creatively.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Aquire

NOVEMBER 17, 2021

Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Create a customer loyalty program. Loyal customers should be rewarded appropriately for being long-term advocates of your brand. Be a customer-centric organization.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

Comm100

DECEMBER 1, 2017

A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy. Other key investments include the good old customer feedback survey.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Intercom, Inc.

MARCH 14, 2019

6 ways to create a customer-centric culture. Listen to the voice of the customer. Former General Electric CEO Jack Welch was famously obsessed with customer feedback. Leela takes a similar tack, and believes customer feedback is the number one advantage you have to stay ahead of the competition.

Customer Acquisition 178

Customer Acquisition Customer Feedback Customer-Centric Organization Construction 178