Beyond Philosophy

OCTOBER 6, 2014

The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Beyond Philosophy

OCTOBER 6, 2014

The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Beyond Philosophy

OCTOBER 21, 2014

When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. Happy and pleased as it applies to employees means fulfilled by their work and feeling like they are making a difference.

Social Media 92

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 92

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin helps audience understand how an organization can improve their Customer Experience and become a customer-centric organization. To listen in, please click here.

Start-ups 110

Start-ups Entertainment Sales Customer-Centric Organization 110

Beyond Philosophy

OCTOBER 21, 2014

When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. Happy and pleased as it applies to employees means fulfilled by their work and feeling like they are making a difference.

Social Media 68

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 68

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

Coming out from under eBay’s shadow will let them blossom, into what I hope will become a Customer-centric organization. They have Customer-centric leadership. It’s great that their new CEO, Dan Shulman is coming from American Express, a highly Customer-centric company.

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Aquire

NOVEMBER 17, 2021

Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Create a customer loyalty program. Loyal customers should be rewarded appropriately for being long-term advocates of your brand. Be a customer-centric organization.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

SurveySensum

MAY 2, 2024

By analyzing viewer behavior, Netflix identifies trends and preferences, leading to the creation of successful original series and movies tailored to audience interests, enhancing customer satisfaction and retention. Make it a culture : Embed a feedback-driven philosophy throughout your organization.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Comm100

DECEMBER 1, 2017

Companies want to understand their customers — which is why they are interested in investing in customer intelligence. A substantial 65% of businesses prioritize investing in solutions that measure customer satisfaction and loyalty as part of achieving the number three contact center priority: increasing voice of the customer strategy.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Beyond Philosophy

OCTOBER 4, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Colin helps the audience understand how an organization can improve their Customer Experience and become a customer-centric organization. To listen in , please click here.

Social Media 25

Social Media Education Start-ups Entertainment 25

Intercom, Inc.

MARCH 14, 2019

Socialize feedback and build a culture of customer centricity. A laser sharp focus on the customer has all sorts of benefits, but an underappreciated one is employee retention. Employees who feel like they work in a customer centric organization are, on average, more fulfilled than those who aren’t.

Customer Acquisition 178

Customer Acquisition Customer Feedback Customer-Centric Organization Construction 178

Zendesk

APRIL 12, 2021

In a customer-centric organizational culture, a company’s values, actions, and beliefs directly tie back to the ultimate goal of customer satisfaction. A customer-centric company will often go above and beyond to make its customers happy. It’s a win-win.

Net Promoter Score 98

Net Promoter Score Start-ups Customer-Centric Organization Social Media 98

Intercom

OCTOBER 12, 2021

And with a greater impact on your customer satisfaction – and ultimately your company’s bottom line – it’s increasingly important to invest in your human support team as a real strategic lever in your business. As a result, human support is more critical than ever. Supercharge your team’s efficiency with automation and apps.

Engineering 111

Engineering Customer-Centric Organization Customer Satisfaction Touchpoint 111

Zendesk

DECEMBER 1, 2020

When rethinking business and operating processes, here are tactics to keep your focus on the bigger picture: how to deliver breakthrough value to your customer. Know thy customer. To unlock impactful change, customer-centric organizations take an integrated approach, linking customers’ needs to transformation.

AI 98

AI Technology Technology Artificial Intelligence 98

ClientSuccess

OCTOBER 16, 2017

Even administrative roles can help streamline internal processes or workflows for the smoothest customer experience possible. With every department involved in maximizing customer satisfaction and experience, every single person is working towards a connected goal. It Keeps Internal and External Stakeholders Happy.

B2B 41

B2B Customer-Centric Organization Sales Customer Satisfaction 41

SurveySensum

APRIL 7, 2023

By following these tips, you’ll be able to create a culture that puts your customers at the center of everything you do, which will ultimately lead to increased customer satisfaction, loyalty, and profitability. So, let’s dive in and learn how to make your business more customer-centric. #1

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52

PeopleMetrics

OCTOBER 25, 2017

Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback. Time to set new customer experience goals. There is real science and methodology to measuring and improving customer satisfaction (CSAT).

CEM 122

CEM Customer Experience VOC Scorecard 122