Customer Feedback CX Transformation Finance Invoicing 
Lumoa
MAY 21, 2018
As you see, in most companies, marketing takes care of customer experience as a whole. Luckily top management and CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are involved into CX very seldom. That's fair.
Lumoa
MAY 21, 2018
Luckily also the top management and the CEO now understand more often that customer experience is rather a necessity than a cost. However, the back-office functions, like HR or Finance are very seldom involved in CX. Finance You might ask "How could a finance department influence customer experience?"
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