Customer Feedback Hospitality Retail Text Analytics 
Lumoa
NOVEMBER 29, 2021
Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. And yet still, acting on the customer feedback is hard.
SurveySensum
JUNE 15, 2023
A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. To give you a gist, a good CSAT score indicates a high level of customer satisfaction. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software.
Lumoa
JULY 10, 2018
Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. And yet still, acting on the customer feedback is hard. Not always, but often.
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