Customer Feedback Innovation Text Analytics Voice of the Employee 
PeopleMetrics
MARCH 13, 2015
One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. Do they have a mechanism for sharing customer feedback with others in the company? A lot has been written about the LEGO turnaround story.
Confirmit
MAY 29, 2018
” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. Text analytics, through solutions like Confirmit Genius , can make sense of these verbatims and point you in the right direction when it comes to prioritizing actions based on customer feedback.
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