Execs In The Know

APRIL 23, 2021

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. Understand employee emotions. Movement along the K?bler-Ross

Innovation 93

Innovation CX VOC Outlook 93

Confirmit

NOVEMBER 16, 2020

Everyone from customer or employee experience practitioners or wider insights teams will find advice and top tips, from 25 businesses in over 10 industries, guaranteed to inspire action. We are proud to share the success of such innovative and people-centric teams. 93% of new customers onboarded within 14 days in 2020.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

Confirmit

SEPTEMBER 29, 2020

Maybe your vendor is busy investing in big flashy event speakers for their next virtual shindig rather than using funds to drive innovation. We are 100% committed to always go above and beyond supporting you in your Market Research and Customer Experience needs. How about financial security in your vendor relationship?

Voice of the Employee 52

Voice of the Employee Actionable Insights Voice of the Customer Technology 52

Confirmit

FEBRUARY 12, 2020

You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. If you’re not a customer, maybe give us a call. We’re proud to be your partner.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

PeopleMetrics

MARCH 13, 2015

One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. Do they have a mechanism for sharing customer feedback with others in the company? A lot has been written about the LEGO turnaround story.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Confirmit

SEPTEMBER 22, 2019

Whether you’re a dedicated Customer Experience practitioner or part of wider CX team, in these pages, you will find advice, top tips and inspiration from 32 winners in over 11 industries across the world. We are proud to share the success stories of such innovative and people-centric teams.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Execs In The Know

DECEMBER 6, 2021

Then build dashboards that bring employee data and customer data next to each other to uncover and identify the correlating impact between the two in terms of: Topics of interest (customer feedback and employee feedback). Driven behaviors (customer behaviors and employee performance).

Contact Center 52

Contact Center CX Unstructured Data Social Media 52