PeopleMetrics

MARCH 13, 2015

Communication is core to customer centricity. In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. It also happens to be the one dimension that is most challenging to fix.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

PeopleMetrics

JUNE 16, 2015

90% of participants agree that customer experience (CX) is a stated strategic imperative, yet just 1 in 2 have an established budget for improving customer experience. All Repair, No Innovation". 7 in 10 say that the company shares customer feedback with employees. "All Talk, No Action".

Net Promoter Score 96

Net Promoter Score Scorecard Gaming CX 96

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Voice of the Employee. Voice of the Market.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40