PeopleMetrics

FEBRUARY 6, 2015

So why have your Net Promoter Scores started to plateau? They had a hyper-charged focus on innovation, but their new products failed to tap into what parents and children have always loved about LEGO—it''s a system of play that can occupy a child''s imagination and hands for hours on end. All around you.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. Communication is core to customer centricity. It also happens to be the one dimension that is most challenging to fix.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

PeopleMetrics

JUNE 16, 2015

All Repair, No Innovation". You can also read our earlier post on how to involve employees in your CX journey. Analyze your historical and current Net Promoter Score data and model the financial impact Detractors and Promoters have had on the business. What proportion of promoters increased their spend?

Net Promoter Score 96

Net Promoter Score Scorecard Gaming CX 96

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Confirmit

MAY 29, 2018

Bring in the Voice of the Customer to fuel innovation throughout the organization. What Are the Characteristics of Best-in-Class Voice of the Customer Programs? It’s not always easy to come up with the magic formula when it comes to successful Voice of the Customer programs. Voice of the Employee.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40