Remove Customer Feedback Remove Key Driver Analysis Remove Sales Remove VOC
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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customer feedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? Key-driver analysis becomes critical here. R eveal the results.

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Stop Chasing Renewals: Here’s How to Keep Customers Engaged So Renewals (and More!) Will Just Come

Waypoint Group

Internal stakeholders (Product Management, Support, Training, Marketing, Sales, Services) are starving for information that can improve their own results. The Solution: Trustworthy and Representative Customer Feedback (i.e. How are your account teams following-up on the feedback? Engagement ).