Lumoa

AUGUST 5, 2022

But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? We’ll also provide tips to help companies monitor the effect of inflation on real-time feedback and improve customer sentiment during this global recession. This shouldn’t be the end of your efforts.

Retail 83

Retail VOC Customer Feedback NPS 83

Execs In The Know

APRIL 23, 2021

Interacting with customers – who are also adjusting to their own “new reality” – should lead to learnings and lessons. Employees, with their refreshed outlook, will feel inspired to share ideas. Guest post, written by: Ellie Dubbs, Product Strategist VOC Solutions, Concentrix VOC.

Innovation 93

Innovation CX VOC Outlook 93

SurveySensum

MARCH 15, 2024

It helps you identify and understand your customer base. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. It is more of a generic survey software than a dedicated customer feedback software. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

Comm100

APRIL 26, 2020

The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. When we bring structured and unstructured data together inside of an effective Customer Experience Management platform, it’s amazing the story that can be told! It is baffling how often this happens.

CX 52

CX Unstructured Data CXM Real Estate 52

SurveySensum

NOVEMBER 23, 2023

SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52