Execs In The Know

APRIL 23, 2021

Employees, with their refreshed outlook, will feel inspired to share ideas. Guest post, written by: Ellie Dubbs, Product Strategist VOC Solutions, Concentrix VOC. Concentrix VOC is an industry-leading provider of customer and employee feedback software and solutions. Contact us at: voc@concentrix.com | 1-800-747-0583.

Innovation 93

Innovation CX VOC Outlook 93

Lumoa

AUGUST 5, 2022

The outlook has darkened significantly since April [of 2022],” said Pierre-Olivier Gourinchas, the Economic Counselor and Director of Research at the International Monetary Fund. Not only this, but the next-generation customer insights platform lets you visualize the voice of the customer (VoC) and how it changes over time.

Retail 83

Retail VOC Customer Feedback NPS 83

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. SurveySensum SurveySensum is one of the most affordable market research tools out there. All of this in a few seconds.

Text Analytics 52

Text Analytics NPS Outlook CX 52

DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors.

Contact Center 48

Contact Center Text Analytics Outlook VOC 48

SurveySensum

APRIL 5, 2022

You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. That’s why you can seamlessly integrate any kind of platform that you use every day such as Outlook, SalesForce, Hubspot, Zendesk, Zapier, etc with SurveySensum. to create successful VOC programs. . Integrations.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. Here, take a look at the tools that can help you organize, share, and analyze your NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

ClearAction

OCTOBER 1, 2018

This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. Year after year in this study, the vast majority of companies are still in the Collector and Analyzer stages of VoC maturity. Flowing CXM starts with VoC as the shaper of corporate strategy and culture.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63