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Incredible! Why so many organizations are missing this massive opportunity!

Beyond Philosophy

OCTOBER 15, 2022

It looks at the typical customer journey touchpoints and how much value do each of those drive. Also, Dobrev examines where emotions and customer relationships affect the outcome, and how much value those provide. Follow Colin on LinkedIn and Twitter.

Artificial Intelligence 78
Artificial Intelligence Customer Journey Map AI Touchpoint 78
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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