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Customer Service Sales Business Consulting Mystery Shopping Data Mining Unstructured Data CX Transformation VOC CXM Voice of the Employee Voice of the Customer More Related Topics >
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Transforming the Customer Experience with Big Data

CX Journey

JULY 10, 2014

You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers. Challenges I might make this sound simple and simplistic. I know it''s not.

Unstructured Data 71
Unstructured Data Customer Experience VOE Data Mining 71
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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