ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. Analyze customer conversations, comments, and reviews to gauge their emotional responses. This leads to stronger relationships and greater customer loyalty.

CX 109

CX Customer Experience Social Media Sentiment Analysis 109

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. Why is Customer Perception Important? Businesses care about customer perception because it directly impacts their bottom line. If your employees are happy, your customers will be happy too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

JUNE 29, 2023

By doing these, you can see a direct boost in customer satisfaction. But How Can You Understand Customers’ Needs and Expectations? Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Finally, use the data you’ve collected and analyzed to improve your customer service action plan. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Fonolo

APRIL 11, 2023

Deploy call-back technology Robust call-back technology like Fonolo’s suite of call-back solutions allows customers to request a call-back instead of waiting on hold. This reduces wait times and gives customers the freedom to continue with their day while waiting for their turn in the queue.

Contact Center 81

Contact Center Social Media Social Listening Customer Satisfaction 81

Comm100

FEBRUARY 6, 2018

Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing.

Social Media 42

Social Media CRM Omnichannel Invoicing 42