CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. Smart surveys are one way of doing this. Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Totango

MAY 3, 2019

Customer loyalty is priceless. If you retain customers , they’ll spend far more than the price of their initial purchase over a lifetime. Plus, current customers are more likely to make major purchases or upsells. Always keep the customer experience in mind.

Customer Loyalty 80

Customer Loyalty Start-ups Social Listening Customer Relationship 80

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. Analyze customer conversations, comments, and reviews to gauge their emotional responses. This leads to stronger relationships and greater customer loyalty.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Zendesk

JUNE 3, 2021

If your social media post sounds like it was written by eight people in a conference room, they will likely be able to tell. The success of Wendy’s social media strategy over the last few years demonstrates the power that brand voice has in influencing customer loyalty.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Fonolo

JULY 5, 2023

Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. And if you want your employees to help you improve customer perception of your brand, you have to start with them.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

JUNE 29, 2023

By doing these, you can see a direct boost in customer satisfaction. But How Can You Understand Customers’ Needs and Expectations? Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Common benefits include the ability to: Enhance the customer experience: Customer service plans create a uniform process so teams can deliver a consistent customer experience. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52