Customer Relationship Management Customer Satisfaction Data Entry Sentiment Analysis 
Fonolo
FEBRUARY 14, 2023
Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. Raise agent satisfaction A good call center manager knows that agent satisfaction is just as important as customer satisfaction.
SugarCRM
JULY 7, 2022
Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.
SugarCRM
SEPTEMBER 26, 2019
A small or mid-sized growing business just looking for competitive advantage that will allow them to offer an improved customer experience, reduce costs, or even improve employee morale can take advantage of AI today. Before the age of AI, many companies viewed CRMs as a technology used to store their data.
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