Customer Relationship Management Customer Survey ML Net Promoter Score 
Lumoa
FEBRUARY 14, 2024
From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This is where customers can switch to a new channel without needing to repeat themselves to a new agent.
SurveySensum
JANUARY 16, 2024
It consists of insights received from different customers about their experiences with your brand as well as your products or services. Think of customers complaining about your whitening soap that doesn’t really make their complexion fair. However, you better implement best practices for securing customer surveys.
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