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How to Leverage Technology in Hybrid and Remote Work

SugarCRM

Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. More importantly, your CRM should remove blind spots, enable rich information on the customer, and reduce blind spots and roadblocks.

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How CX Teams Can Use AI to Stay Ahead of Customer Needs

SugarCRM

Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. Recent studies have shown that CRM data accuracy diminishes yearly by approximately 30%.

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