Fonolo

FEBRUARY 14, 2023

Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more. But with so many platforms to manage, things can get chaotic, quickly. Customer interactions Automated customer interactions are exactly what they sound like.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

OCTOBER 8, 2019

Your business can grow without marketing but will die without Customer Relationship Management (CRM) software. Exceptional customer experience is the key to cultivating customers for life and successful business growth. Inbound marketing, social media marketing, SEO, PPC, the list goes on….

CRM 20

CRM Data Entry Customer Experience Customer Relationship Management 20

SugarCRM

AUGUST 27, 2019

Put simply: No-Touch Information Management ensures you get all of the customer data you need, without having to spend your time on endless manual updates and entries. To understand what I mean, consider the typical customer relationship management (CRM) software or system. Stay tuned!

Data Entry 20

Data Entry Social Media CRM Artificial Intelligence 20

SugarCRM

SEPTEMBER 26, 2019

A small or mid-sized growing business just looking for competitive advantage that will allow them to offer an improved customer experience, reduce costs, or even improve employee morale can take advantage of AI today. Before the age of AI, many companies viewed CRMs as a technology used to store their data.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

SugarCRM

AUGUST 3, 2021

Creating seamless customer experiences (CX) throughout your business is more critical than ever before. Fortunately, SugarCRM provides a series of solutions that allows your company to deliver on CX throughout the customer’s journey from marketing to sales and service. Sugar Market is designed to answer a new paradigm.

Technology 26

Technology Technology CX Data Entry 26