Beyond Philosophy

JANUARY 4, 2022

How do you build a long-term relationship with customers? Tina works for an engineering company in Australia and recently joined the New Zealand office. Tina’s key focus is on Customer Experience and development, and she wants her team to change their transactional approach to customer strategy.

Customer Relationship 88

Customer Relationship Engineering Net Promoter Score Hospitality 88

ECXO

MAY 29, 2024

Success Stories Many successful companies credit their improved customer experience to the use of cross-functional teams. For instance, a well-known tech company overhauled its customer support process by assembling employees from its engineering, marketing, and customer service departments.

CX 52

CX Innovation E-commerce Real Estate 52

SugarCRM

JUNE 28, 2018

Talk for a few minutes with the executive or business owner responsible for the Customer Relationship Management System and inevitable, the conversation will turn to user adoption. A CRM platform helps keep knowledge in-house when someone leaves and spreads customer knowledge throughout the company.

CRM 27

CRM Manufacturing Healthcare Hospitality 27

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132