Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science. The post Watch Out!

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

JANUARY 15, 2022

When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). Starting in the 90s and over the last 20 years, it has been Customer Experience. I have experienced many waves of change in my career.

Customer Experience 68

Customer Experience CRM Customer Satisfaction Management Consulting 68

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132