Beyond Philosophy
JANUARY 22, 2022
I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.
Beyond Philosophy
JANUARY 15, 2022
When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). Starting in the 90s and over the last 20 years, it has been Customer Experience. I have experienced many waves of change in my career.
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Hodusoft
SEPTEMBER 6, 2023
Better customer insights “To gain customer insights, we must understand that we are prisoners of what we know and what we believe.” This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.
Qualtrics
OCTOBER 22, 2019
Most of my work in management consulting and corporate strategy focused on accelerating growth and expanding profitability. I have always done customer-facing work in consulting/strategy, but I’d never been responsible for the customer relationship. This is Randy’s “Why Qualtrics” story.
SurveySensum
JULY 14, 2020
He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Bruce Temkin – Experience Management (#XM) Visionary, Keynote Speaker, Co-Founder of CXPA.org.
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