Remove Customer Relationship Remove Customer Relationship Management Remove Customer Retention Remove Management Consulting
article thumbnail

What’s the Role of Lead Generation in an Outbound Call Center?

Hodusoft

Enhanced customer retention A study conducted by reputed marketing training company MarketingProfs revealed that companies that closely coordinated marketing and sales endeavors experienced 36 percent higher customer retention. There is no doubt that the right lead-generation campaign can enhance customer retention.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. LinkedIn : [link].