Customer Relationship Key Driver Analysis Net Promoter Score VOC 
ClearAction
JANUARY 6, 2021
But the nature of customer experience is long-horizon, not instantaneous. Relationship strength is your aim for recurring ROI on your customer experience efforts. This is success-promoting because it focuses attention on managing what leads up to Net Promoter Score® and other indexes.
Waypoint Group
APRIL 13, 2022
Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? And/Or, is the vendor talking about business outcomes such as retention rate, engagement rate, and customer relationships?
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