Customer Relationship, Key Driver Analysis and Net Promoter Score

21 Tips for 2021 Customer Experience Excellence

ClearAction

JANUARY 6, 2021

But the nature of customer experience is long-horizon, not instantaneous. Relationship strength is your aim for recurring ROI on your customer experience efforts. This is success-promoting because it focuses attention on managing what leads up to Net Promoter Score® and other indexes.

Customer Experience

Customer Experience Net Promoter Score VOC Key Driver Analysis

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

APRIL 13, 2022

Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? And/Or, is the vendor talking about business outcomes such as retention rate, engagement rate, and customer relationships?

NPS

NPS Net Promoter Score Key Driver Analysis Education

Tech Customer Success

21 Tips for 2021 Customer Experience Excellence

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

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