ClearAction

JANUARY 6, 2021

This is success-limiting because it pigeon-holes responsibility with those who manage customer touch-points. 2) Start picturing customer experience holistically. Service is vital, to be sure, and plays a pivotal role in retaining customers. 6) Start “nailing it” with your core-growth customers.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Waypoint Group

MARCH 20, 2019

We all know we should be doing the right things that strengthen customer relationships and get ahead of the renewal so there are no unexpected surprises… but doing what , exactly? Screenshot of TopBox Account XRay, showing breadth, depth, and sentiment of key contacts in an account. Beginning With the End In Mind.

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40

Waypoint Group

APRIL 13, 2022

We KNOW that surveys without action do more harm than good , so best to align with your vendor on success measures from the start. And/Or, is the vendor talking about business outcomes such as retention rate, engagement rate, and customer relationships? Are they talking about durations (“Up and running in 1 day!”)?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40