Customer Relationship Key Driver Analysis Net Promoter Score Start-ups 
ClearAction
JANUARY 6, 2021
This is success-limiting because it pigeon-holes responsibility with those who manage customer touch-points. 2) Start picturing customer experience holistically. This is success-promoting because it reflects reality. Service is vital, to be sure, and plays a pivotal role in retaining customers.
Waypoint Group
APRIL 13, 2022
We KNOW that surveys without action do more harm than good , so best to align with your vendor on success measures from the start. Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? Are they talking about durations (“Up and running in 1 day!”)?
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