ClearAction
OCTOBER 12, 2022
Like concentric circles, or a Russian doll, start with Earnings per Share and work backward. They track the efficiency and effectiveness of making up for things going wrong. Customer Acquisition Costs (CAC) are influenced by Net Promoter Score (NPS), Health Score, and Satisfaction ratings.
ClearAction
JANUARY 6, 2021
2) Start picturing customer experience holistically. This is success-promoting because it reflects reality. 6) Start “nailing it” with your core-growth customers. This is success-promoting because it focuses your efforts on high growth that’s sustainable. 7) Start focusing on customers’ objectives.
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ClearAction
JANUARY 12, 2022
Shortcuts in the quest for quarterly gains have ratcheted up silos and waste. Differentiate your business by near-100% performance among your core growth customers, as a start, in predictability and reliability. This goes beyond a Net Promoter Score® score.
Waypoint Group
AUGUST 1, 2018
Sadly, most companies seem to think they know better, coming up with solutions to problems that may or may-not be the top priorities (or may not even exist). then your customer feedback program ought to go well beyond just measuring Net Promoter Score (NPS) / customer sentiment and instead be oriented to capture the voice-of-customer.
Waypoint Group
APRIL 13, 2022
We KNOW that surveys without action do more harm than good , so best to align with your vendor on success measures from the start. Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? Are they talking about durations (“Up and running in 1 day!”)?
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