Remove Customer Feedback Remove Key Driver Analysis Remove Net Promoter Score Remove Start-ups
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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customer feedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? Who can tell you if the customer is happy or unhappy, and why?

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Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? We KNOW that surveys without action do more harm than good , so best to align with your vendor on success measures from the start. Is there an additional cost?

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