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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customer feedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? E ngage the right contacts in the account to acquire feedback.

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Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? Is there an additional cost?

NPS 40