B2B, Customer Feedback, Key Driver Analysis and Net Promoter Score

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

AUGUST 1, 2018

Attitudinal (heartfelt) loyalty, which must be the mainstay of B2B companies because. We all understand the notion of “trapped” customers due to high switching costs (i.e. We all understand the notion of “trapped” customers due to high switching costs (i.e. The customer certainly does… are you listening?

Net Promoter Score

Net Promoter Score Close the Loop Key Driver Analysis NPS

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

Waypoint Group

APRIL 13, 2022

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? Are they speaking about tactics like bounce or abandon rate, number of responses, or acquiring Net Promoter Score? Is there an additional cost?

NPS

NPS Net Promoter Score Key Driver Analysis Education

Tech Customer Success

Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Surveying Your Customers for NPS or Feedback? Consider these critical questions to ask a prospective vendor.

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