ClearAction

NOVEMBER 11, 2022

Customer experience gains from gratitude in interactions are inclinations to reciprocate behavior, spread positive word of mouth, and do more with your brand. Your non-customer-facing groups and partners learn how to prevent issue occurrence. Your resources are freed-up from value-rescuing to value-creating.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Waypoint Group

AUGUST 1, 2018

The customer certainly does… are you listening? The beautiful thing is that all companies ought to have a robust customer feedback effort anyway. Who knows best what problems / concerns / issues your customers are experiencing? Who can tell you if the customer is happy or unhappy, and why?

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Waypoint Group

MARCH 20, 2019

We all know we should be doing the right things that strengthen customer relationships and get ahead of the renewal so there are no unexpected surprises… but doing what , exactly? Screenshot of TopBox Account XRay, showing breadth, depth, and sentiment of key contacts in an account. Beginning With the End In Mind. Engagement ).

Key Driver Analysis 40

Key Driver Analysis Customer Feedback Start-ups Actionable Insights 40

Waypoint Group

APRIL 13, 2022

You’ve invited a supplier to demo what is supposed to be the latest and greatest Customer Feedback or NPS software… What questions should you ask? Surely you have expectations around the results… you’re not bugging your customers to only acquire data in search of a problem, right? Is there an additional cost?

NPS 40

NPS Net Promoter Score Key Driver Analysis Education 40