Customer Loyalty Key Driver Analysis Net Promoter Score Start-ups 
ClearAction
JANUARY 12, 2022
Shortcuts in the quest for quarterly gains have ratcheted up silos and waste. As such, “customer experience management” today is generally a set of Band-Aids® — fingers in the dyke to slow the flow of customer churn. This goes beyond a Net Promoter Score® score.
Waypoint Group
AUGUST 1, 2018
Who can tell you if the customer is happy or unhappy, and why? In all cases the answer is CUSTOMER. Sadly, most companies seem to think they know better, coming up with solutions to problems that may or may-not be the top priorities (or may not even exist). Key-driver analysis becomes critical here.
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